How to create an account?

To place an order and access our services, you must create a customer account. Tea Store site undertakes to protect your personal details and to handle them in the strictest confidentiality. To create an account, see the “My Account” section at the top of this page.

How do I modify my account?

You can modify your information at any moment via your account: see the “My account” section at the top of this page.

Can I reset my Password?

If you have forgotten your password, there’s no need to create a new account; you can reset your password immediately and in complete security: see the “My Account” section at the top of this page.

How can I contact the customer service?

If you have any questions please do not hesitate to contact our customer service by e-mail contact@teastore.com

How can I get an information on a particular product?

If you want to be informed regularly of our new offers, our favorites and our special offers, then join our mailing list to subscribe to our newsletter. Enter your e-mail address in the field provided at the foot of this page.
Do not hesitate to contact our experts by e-mail on contact@teastore.com

What happens with my personal information?

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in anyway that is inconsistent. However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

For further details please visit our privacy policy.

How do I place an order?

Please indicate the quantity or weight required for each article selected. You can finalize your order by clicking on the corresponding button or continue your shopping using the scrollable menu at the bottom of the page. You will also be able to enter a special address for delivery. The purchase order outlines the details of your purchases, indicates the shipping costs and the total amount due. By selecting a payment card you will be given access to the secure mode where you can enter your card details in total security.

What are your accepted payment methods?

Accepted credit on teastore.com for the online secured payment: Visa, Mastercard and Pay-Pal.

To ensure secured online transactions, payments made by bank cards on tea store site are processed using the SSL protocol. It automatically checks the validity of user-rights for payment and encrypts all data exchanged to ensure maximum confidentiality.

How can I track my order?

You automatically receive an order confirmation e-mail sent to the indicated address as soon as you have confirmed your order.

What pack size are available?

Loose-leaf tea is sold in bags of 100g, 250g, 500g, and bags of 1Kg. Some teas are also available in canisters and muslin tea bags.

How many teas are available in Tea Store Site?

We have a wide tea selection from different brands and countries of origin ( China, Japan, India…) and of all types ( white tea, black tea, green tea, herbal tea, flavored tea, etc..)

How to prepare my Tea?

Preparing Tea is an essential condition to making the most of your infusion. See our packaging labels for good quantities and times.

Is there an expiration date on tea?

Tea does not have an expiration date, but it can start to lose freshness over time. The brands we represent at Tea Store site have labelled all of their products with a "best by" date to ensure that you experience the best we have to offer.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.